1.0 - Customers
1.0 You must be aged 18 years or over and capable of entering into a contract. You must supply proof of age on request.
2.0 - Representation of products
2.1 Bath Ales reserve the right to alter without notice, prices of products and conditions of sale before you place an order. Please note product shades and shapes may vary.
2.2 Very occasionally certain items may have been used for photographic purposes when sold. These items will still be in new condition and fit for purpose when sold.
3.0 - Payment
3.1 Payment in full must be made by credit or debit card (Visa, MasterCard, Delta/Connect or Switch) or by PayPal, prior to dispatch of your order. In the event of non-authorisation of payment we will contact you to advise. We do not accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information.
3.2 Unfortunately we cannot accept AmEx.
4.0 - Delivery
Please refer to our Delivery & Returns Policy document.
5.0 - Returns policy
Our returns policy is simple. Within 28 days of receipt of your order, you may return any item in its original condition for a full refund. Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods or, if you prefer, give you a full refund. Please note all returned parcels must be sent back using recorded delivery. We will not accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods unless the items were faulty when we supplied them to you and a receipt of your postage costs is included. Please write the reason for your return on the back of your packing slip. Wrap the packaging securely, enclose the packing slip and send it to the address listed on the back of the slip. If you do not have a packing slip, please send the package to: Returns, Bath Ales Limited, Hare House, Southway Drive, Warmley BS30 5LW.
7.0 - Limitation of liability
7.1 We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill or any indirect or consequent loss or damage arising out of any damage, defect, negligence or other failing on our part.
7.2 Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
8.0 - Intellectual property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.
9.0 - Governing law
These terms shall be governed by and construed in accordance with English law and all parties shall submit to the exclusive jurisdiction of the English courts. If you have any queries or complaints please write to: Bath Ales Limited,Hare House, Southway Drive, Warmley BS30 5LW.