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Delivery & Returns

We aim to provide an efficient online service that is both convenient and good value. For our delivery and returns policy, please see below. You can also check our FAQs for more answers to the most popular questions regarding our online service. If you still have a question, please don't hesitate to call 01726 660 22 or email vcshop@staustellbrewery.co.uk.

Courier delivery

All orders completed before 12noon on a working day will be dispatched the same day. Any orders completed after 12noon or on a non-working day (i.e weekends, bank holidays) will be dispatched the next working day. Once dispatched, most orders are delivered the next working day, however please allow 3 working days. Our courier company delivers anytime between 7:30am and 5:30pm.

We will send you a tracking code for the courier once your order has been dispatched which can be used to track the progress of your order. However, if your parcel has not been delivered after 3 working days, please contact us.

Not in to receive your delivery? Our courier company will leave a note with instructions on how to contact them to arrange redelivery or collection. Once contacted, delivery will be scheduled for a day to suit you. If delivery is not possible on this rearranged date, the order must be collected from the courier depot or an additional redelivery charge must be paid.

International delivery

We are currently only able to deliver within mainland UK. The logistics around posting liquids and exporting alcohol are tricky, and we are currently looking into a cost effective way of doing so. It is something we hope to start in the very near future. 

Returns

If you have any queries or are not satisfied with your purchase in any way, please email us in the first instance on hare@bathales.co.uk letting us know as much detail as possible, including your order number and the date you made your purchase. We usually aim to respond to all enquiries within 1 working day.

Please see our Terms & Conditions for more details about our Returns Policy.