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Delivery & Returns

We aim to provide an efficient online service that is both convenient and good value. For our delivery and returns policy, please see below. You can also check our FAQs for more answers to the most popular questions regarding our online service. If you still have a question, please don't hesitate to call the brewery office on 0117 947 4797 or email hare@bathales.co.uk

Delivery Methods

Delivery will be one of 2 ways:

  • Any order which includes beer to a postcode in the UK Mainland will be delivered by a national courier.
  • Lighter merchandise items will be delivered by Royal Mail.


    To enquire about deliveries outside the UK mainland, please contact hare@bathales.co.uk for a quotation.

  • Local & Courier Delivery

    In order to keep delivery charges as low as we can, we pass post & packaging charges on at cost. There is a standard charge of £5.00 for Local Delivery – this includes addresses with a BS or a BA1 & 2 postcode and £9.00 for anywhere else on the UK mainland.

    Any orders received before 9am will be despatched immediately to arrive with UK customers the next working day. Please note: all orders received after 9am on Thursday and up to Monday 9am will be despatched on Monday for delivery on Tuesday.

    Deliveries take place Tuesday – Friday between 9am and 5:30pm. Please make sure that there will be an adult (aged 18 years or over) at the address to sign for the parcel or please clearly and succinctly state delivery instructions where the order can be left.

    If no-one is at the address when the delivery is attempted, the products will be retained by the driver. The driver will leave notification of the attempted delivery and customers can telephone to re-arrange for the driver to return at a mutually convenient time.

    Customers can leave instructions on where the order may be left in case no-one will be at the address to sign for the delivery. In this case, the driver will leave the order as instructed and post a card with details of where and when the order was delivered. The order will be left at the risk of the customer and once the order has been delivered as instructed, Bath Ales cannot accept liability for any losses or damage incurred to the order.

    Easter Weekend Delivery Info

    A reminder that we will not be delivering orders on Good Friday (14 April) or Easter Monday (17 April). Any orders placed after 9am on Wednesday 12 April will be despated on Tuesday 18 April for delivery on Wednesday 19 April. If you would like your beer before the Easter bank holiday, please make sure your order is completed before this time.  

    Returns

    If you have any queries or are not satisfied with your purchase in any way, please email us in the first instance on hare@bathales.co.uk letting us know as much detail as possible, including your order number and the date you made your purchase. We usually aim to respond to all enquiries within 1 working day.

    Please see our Terms & Conditions for more details about our Returns Policy.