See below for answers to the most commonly asked questions. If you don't see your question answered here, please email us on hare@bathales.co.uk - we may even add it to this list!
PLEASE CHECK HERE FOR CHRISTMAS AND NEW YEAR 2011 DELIVERY DATES
Q. How much do you charge for delivery?
A. In order to keep your bill as low as we can, we pass post & packaging charges on at cost. The exact amount will depend on your order and will be calculated at our online checkout.
There is a standard charge of £5.00 for Local Delivery – this includes addresses with a BS or a BA1 & 2 postcode.
Q. How long will it take for my order to be delivered?
A. Delivery will usually take three to five working days further to our receipt of an order, but it can take up to 14 working days and is subject to any events that are beyond our reasonable control.
Q. Will you send me a confirmation when my order has been received?
A. Our shopping cart will send an automated message, confirming the details of the order which has been placed to the email address provided.
Q. Will you send me a confirmation when my order has been despatched?
A. Unfortunately it is not possible to send a confirmation of when your order has been despatched.
Q. Can you let me know what time you will be delivering?
A. Delivery will usually take place Monday – Friday between 9am and 5pm. Please make sure that there will be an adult (aged 18 years or over) at the address as all orders must be signed for.
Q. What happens if I’m out when you deliver?
A. If no-one is at the address when the delivery is attempted, the products will be retained by the driver. The driver will leave notification of the attempted delivery and customers can telephone to re-arrange for the driver to return at a mutually convenient time.
Q. Can I leave some instructions on where to leave the order if I’m out when you’re delivering?
A. Customers can leave instructions on where the order may be left in case no-one will be at the address to sign for the delivery. In this case, the driver will leave the order as instructed and post a card with details of where and when the order was delivered. The order will be left at the risk of the customer and once the order has been delivered as instructed, Bath Ales cannot accept liability for any losses or damage incurred to the order.
Q. I would like the beer to be delivered to a different address. Can I enter the details online?
A. Yes you can. There is provision on the checkout page to complete both a billing address and shipping information.
Q. I have a Bath Ales Gift Voucher. Can I redeem it online?
A. Yes you can. Simply put the code, which can be found on the top right-hand corner of the voucher, in the box marked “Discount code”.
Q. My order is a gift. What happens to the invoice?
A. If the billing address is different from the shipping information, we only include a delivery note with the order, which shows no costs. We send the invoice in the post to the billing address.
Q. How much date life is there on the beer?
A. The date life on our beer is as follows:
Bottles have a date life of 15 months from production.
Micros casks and boxes have a date life of 12 weeks from production.
Cider has a date life of 24 months from production.
All our products have the date life clearly marked on them.
Q. How do I open my micro cask?
A. You can find out how to open your microcask and pour perfect pints at home here. (These instructions are repeated on our new microcasks)
Q. I can’t find what I’m looking for in the online shop?
A. All our online products are usually available online but if can’t find what you’re looking for, please get in touch, or visit our brewery shop.
Q. I’m not sure what size clothing item to buy. Can I exchange the item if it isn’t suitable?
A. If the size isn’t quite right, please return the item in the post and we’ll be happy to replace it for you.
Q. Which credit/debit cards do you accept for payment online?
A. We accept all major credit and debit cards but we regret that we can’t accept payment by AmEx.
Q. Can I return an item if I’ve changed my mind?
A. If you’re not happy with your order for whatever reason, please arrange for it to be returned to the brewery office and if the product is in the same condition we will refund your order
Q. Do you keep my personal details, including credit/debit card details, which I’ve provided when I ordered from the online shop?
A. For the answer to this and related questions, please refer to the Bath Ales Privacy Policy – link.
Q. I am a member of The Loyal Hare Force. Can I collect points on my online purchases?
A. Unfortunately it’s not yet possible to collect points online.
Q. I would like to purchase a 9 gallon cask online but can’t find it in the shop?
A. Our 9 gallon (72 pints) casks are only available for collection for the brewery shop. They’re always in stock so just turn up. This item is subject to a £100 deposit, which is fully refundable when the cask is returned.
Q. Do you sell bright beer online?
A. All the beer we sell online is sedimented - it's not practical for us to ship bright beer nationwide due to its short shelf life. If you require bright beer, please call ahead and visit our brewery shop to collect.
If you still have a question, please don’t hesitate to contact Bath Ales direct.